After-Sales Service & Support for Paper Container Machines

Yes. We commit to the delivery date in your contract. If we cause a delay (excluding customs or force majeure), we will expedite shipping at our cost or discuss compensation. You receive real-time tracking updates at every stage.

We provide service in English, Russian, Spanish, Arabic, and Chinese. Technical documents, operation manuals, and video tutorials are available in English and can be translated upon request.

Send us the part number (from the manual) or a photo/video of the damaged part. We will quote and ship common wear parts within 48 hours after payment. All genuine parts come with a 6-month warranty.

Yes. We can arrange on-site installation, commissioning, and operator training at your factory. Travel and accommodation costs are covered by the customer. Typical lead time for visa and travel arrangement is 7–14 days after confirmation. Remote video training is also available at no extra cost.